Privacy Policy for Zippy

Last Updated: October 2, 2026

This Privacy Policy explains how Zippy ("we," "our," or "us") collects, uses, stores, and protects your information when you use the Zippy mobile application and related services (collectively, the "Service").

By using Zippy, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you create an account or use our services, we may collect:

• Name
• Mobile phone number
• Email address
• Account login information
• Profile information
• Delivery address
• Saved addresses
• Order and transaction information
• Customer support communications

1.2 Location Information

Zippy may collect location information when you use location-based features, such as selecting your delivery location or finding restaurants near you.

Depending on the permissions you provide, location information may be collected:

• While you are using the app
• When you select or confirm a delivery location
• Through GPS, Wi-Fi, or other location technologies

You can disable location permissions through your device settings. Some location-based features may not function properly if location access is disabled.

1.3 Device and Technical Information

We may automatically collect certain technical information, including:

• Device model
• Operating system and version
• App version
• IP address
• Device identifiers
• Network information
• Crash and diagnostic information
• Usage and interaction information

This information helps us maintain, secure, and improve the Service.

1.4 Order and Payment Information

When you place an order, we may collect information necessary to process and fulfill the order, including:

• Restaurant and food items ordered
• Order amount
• Delivery details
• Payment status
• Transaction reference or identifier

Payment card, UPI, or other payment details may be processed by third-party payment service providers. Zippy does not necessarily store complete payment card information on its own servers.

2. How We Use Your Information

We may use the information we collect to:

• Create and manage your account
• Process and deliver food orders
• Confirm and track orders
• Provide delivery services
• Process payments and refunds
• Communicate with you about orders and account activity
• Provide customer support
• Show restaurants and services relevant to your location
• Improve the app and user experience
• Detect and prevent fraud, abuse, and unauthorized activity
• Maintain the security and reliability of our services
• Comply with applicable legal and regulatory requirements

3. Sharing of Information

We may share necessary information with trusted third parties to provide our services.

These may include:

Restaurants and Food Vendors

We may share information necessary to prepare and fulfill your order, such as your name, order details, and delivery information.

Delivery Partners

We may provide delivery personnel with information necessary to deliver your order, such as your name, delivery address, contact information, and order details.

Payment Service Providers

Payment information may be processed by third-party payment providers to securely complete transactions.

Service Providers

We may use third-party providers for services such as:

• Cloud hosting
• Analytics
• Crash reporting
• Notifications
• Maps and location services
• Customer support
• Security and fraud prevention

These providers may process information only as necessary to provide services to us and are expected to protect the information they receive.

Legal Requirements

We may disclose information when required by applicable law, regulation, legal process, or valid governmental request, or when necessary to protect the rights, safety, and security of Zippy, our users, or others.

4. Location Data

Zippy may request access to your device's location to provide location-based features, including:

• Detecting your current delivery location
• Helping you select a delivery address
• Showing restaurants available in your area
• Improving delivery accuracy

Zippy does not require continuous background location access unless specifically necessary for a feature and disclosed to you.

You can manage location permissions through your device settings.

5. Cookies and Similar Technologies

Zippy and our service providers may use cookies, SDKs, local storage, or similar technologies to:

• Maintain app functionality
• Remember preferences
• Understand usage patterns
• Improve performance
• Detect fraud and security issues
• Analyze and improve our services

6. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Maintain account and transaction records
• Resolve disputes
• Prevent fraud and abuse
• Comply with legal and regulatory obligations
• Enforce our agreements

When information is no longer required, we may delete or anonymize it in accordance with applicable laws.

8. Your Choices and Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Access information associated with your account
• Correct inaccurate information
• Request deletion of your account and personal information
• Withdraw certain permissions
• Request information about how your data is processed

You may manage certain permissions, including location and notifications, through your device settings.

Some information may need to be retained where required by law or for legitimate business purposes.

9. Account Deletion

You may request deletion of your Zippy account and associated personal information by contacting us through the contact information provided below or through an account-deletion option available within the app, if provided.

After receiving a valid deletion request, we will process it within a reasonable period, subject to applicable legal, regulatory, security, and record-retention requirements.

10. Children's Privacy

Zippy is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13 without appropriate authorization where required by law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

11. Third-Party Services

Zippy may use third-party services that have their own privacy policies and terms.

These services may include payment processors, mapping services, analytics providers, cloud service providers, notification services, and other technology providers.

We encourage users to review the privacy policies of applicable third-party services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy. Significant changes may also be communicated through the app or other appropriate channels.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Zippy
Email: zippyapp27@gmail.com

By using Zippy, you acknowledge that you have read and understood this Privacy Policy.